Privacy Policy

Last updated: February 2026 · Version 1.0

This policy explains the way CLETHOS (“we”, “us”, “our”) gathers, uses, stores, and safeguards information that identifies you when you visit our site, get in touch, or use our treasury and payments infrastructure. We treat your privacy seriously and process data transparently and in line with the law.

1. Who we are

CLETHOS offers treasury and payment infrastructure to businesses. For personal data tied to this website and to our marketing and sales activity, we act as the data controller. Where you have a contract with us for services, your agreement may specify who controls data and how it is processed.

Privacy-related enquiries: support@clethos.com.

2. What personal data we collect

We may collect and process personal data in these areas:

• Contact and identity — Names, email addresses, job titles, company names, phone numbers, and similar details you give when getting in touch, requesting information, or signing up.
• Account and transaction information — When you use our services we handle data needed to deliver them (such as account IDs, payment data, and transaction records), in line with our contract and the law.
• Technical and usage information — IP address, browser and device details, and how you use the site (e.g. which pages you view and for how long). We may use cookies and similar tools as set out later.
• Correspondence — Records of contact form submissions, emails, and other communications with us.

We do not sell your data. We gather only what we need for the purposes in this policy or where the law requires it.

3. How we use your data

Your data is used to:

• Run our website and services and answer your enquiries and requests.
• Stay in touch about our services, updates, and support when that is relevant and in line with your choices.
• Meet legal and regulatory duties (e.g. anti‑money laundering, sanctions checks, and record-keeping).
• Improve our site, services, and security (e.g. analytics, testing, fraud prevention).
• Uphold our terms and protect our rights and those of others.

4. Legal basis for processing

Where the law demands a legal basis (e.g. under UK or EU GDPR), we base our processing on:

• Contract — Processing needed to perform our contract with you or to take steps you request before we have a contract.
• Legal obligation — Processing needed to comply with legislation (e.g. financial and tax rules).
• Legitimate interests — Processing needed for our legitimate interests (e.g. improving services, security, and communicating with existing or potential business customers) where your rights do not override those interests.
• Consent — Where we have asked for and you have given consent (e.g. for certain cookies or marketing). You can withdraw consent at any time where it applies.

5. Sharing your data

We may disclose your data to:

• Third-party providers that help us (e.g. hosting, email, analytics, payments, compliance), under confidentiality and data protection commitments.
• Professional advisers (e.g. lawyers, auditors) when needed.
• Regulators, law enforcement, or other bodies when the law requires it or to protect our rights.

We do not sell or rent your data to third parties for their marketing.

6. International transfers

Your data may be processed or transferred to countries outside where you live. When we do, we put in place suitable safeguards (such as adequacy decisions, standard contractual clauses, or other approved tools) as required by data protection law.

7. Retention

We keep your data only as long as needed for the purposes in this policy, to meet legal duties (e.g. tax and regulatory retention), and to resolve disputes and enforce our agreements. When it is no longer needed we delete or anonymise it securely.

8. Your rights

Depending on your location, you may be entitled to:

• Request access to the data we hold about you.
• Ask for correction of wrong or incomplete data.
• Request erasure (“right to be forgotten”) in certain situations.
• Request that we restrict processing in certain situations.
• Receive your data in a structured, machine-readable form where the law provides for data portability.
• Object to processing based on legitimate interests or to direct marketing.
• Withdraw consent where we process on the basis of consent.
• Complain to a supervisory authority.

To use these rights, write to us at support@clethos.com. We will reply within the periods required by law.

9. Cookies and similar technologies

We may use cookies and similar technologies to support site functionality, performance, and usage analysis. You can manage cookies in your browser. Some cookies are essential for the site; others may be optional. We can provide details of the cookies we use on request, or via our cookie notice where we show one.

10. Security

We put in place technical and organisational measures to guard your data against unauthorised access, change, disclosure, or loss. No internet or electronic storage is fully secure; we recommend using secure channels when you send us sensitive information.

11. Changes to this policy

We may change this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Please check this page from time to time. Where the law allows, continuing to use our website or services after changes means you accept the updated policy.

12. Contact

Questions about this policy or how we handle data: support@clethos.com or our contact page.

Contact us